Post by akabborakabbor on Feb 28, 2024 5:15:24 GMT
What was once Customer Care has now become Social Care and, consequently, Social Caring is the set of all those operations that a company carries out to take care of its customer. The transition from the person who called the assistance service to the user who now writes to the company via social media was natural, because the latter type of communication channel is more direct, faster and practical. Creating a community around a brand brings with it the need to: answer every question asked by users, react constructively to criticism, share useful information and always be available for further information. A B2B company that does Social Caring carefully is authoritative, inclined towards problem solving and obtains benefits due to customer loyalty, improved reputation and simplification of the purchasing process .
Ignoring private messages or comments, not participating in conversations in groups or on the company page, not indicating solutions to problems highlighted on social media is certainly not good for the relationship between company Chinese Student Phone Number List and customer or prospect. You might be interested in: "Optimizing social media for a B2B: the importance of the editorial plan and reporting" A tip for B2B social media strategy: LinkedIn groups In another article on our blog entitled LinkedIn Groups to increase your business: how to start, it was already highlighted that: “Among the features that are marking a positive increase in conversions are the industry LinkedIn Groups through which CEOs and marketing managers can expand their professional network.
The social network of professionals and businesses is certainly the place where a B2B must be active and, perhaps, become the point of reference for communities close to its know-how. This activity on LinkedIn and all those that must be done on other social networks to manage and monitor communities require time, technique and experience. Download for free and discover in the Ebook "Lead Generation through Facebook: the 3 Steps" what are the steps to follow to define a strategy and generate qualified contacts thanks to the professional use of one of the most populated and active social networks.
Ignoring private messages or comments, not participating in conversations in groups or on the company page, not indicating solutions to problems highlighted on social media is certainly not good for the relationship between company Chinese Student Phone Number List and customer or prospect. You might be interested in: "Optimizing social media for a B2B: the importance of the editorial plan and reporting" A tip for B2B social media strategy: LinkedIn groups In another article on our blog entitled LinkedIn Groups to increase your business: how to start, it was already highlighted that: “Among the features that are marking a positive increase in conversions are the industry LinkedIn Groups through which CEOs and marketing managers can expand their professional network.
The social network of professionals and businesses is certainly the place where a B2B must be active and, perhaps, become the point of reference for communities close to its know-how. This activity on LinkedIn and all those that must be done on other social networks to manage and monitor communities require time, technique and experience. Download for free and discover in the Ebook "Lead Generation through Facebook: the 3 Steps" what are the steps to follow to define a strategy and generate qualified contacts thanks to the professional use of one of the most populated and active social networks.